Our Warranty

Warranty Policy for our custom keyboard cables

Effective Date: 14/05/23

Thank you for choosing our coiled keyboard cables for your mechanical keyboard. We are committed to providing you with high-quality products and exceptional customer service. This warranty policy outlines the terms and conditions of our 12-month warranty coverage for cables that do not exhibit any visible harm or signs of abuse. Please read this policy carefully to understand your rights and responsibilities.

  1. Warranty Coverage: We offer a 12-month warranty from the date of purchase for our coiled or straight keyboard cables against defects in materials and workmanship, provided that the cable has been used under normal conditions and has not been subject to misuse, mishandling, or intentional damage. This warranty is valid only for cables that are free from any visible harm or signs of abuse.

  2. Warranty Claim Process: To make a warranty claim, please follow these steps: a. Contact our customer support team within the warranty period by email - kingcables88@gmail.com. b. Provide proof of purchase, such as an order number or receipt, along with a clear description and supporting evidence of the defect. Attach photos, videos etc.. c. Our customer support team will assess your claim and determine whether the issue falls within the warranty coverage. d. If your claim is approved, we will provide you with instructions for returning the defective cable, and we will either repair or replace the cable at our discretion. e. If the cable is no longer available or has been discontinued, we may offer a comparable replacement, depending on the circumstances.

  3. Warranty Exclusions: This warranty does not cover the following: a. Cables that show visible harm, damage, or signs of abuse, including but not limited to cuts, burns, fraying, kinks, or stretching beyond normal use. b. Damage resulting from improper installation, storage, or maintenance. c. Damage caused by accidents, acts of nature, or unauthorized modifications or repairs. d. Any consequential or incidental damages arising from the use of the cable.

  4. Limitation of Liability: To the extent permitted by law, our liability under this warranty is limited to the repair, replacement, or refund of the defective cable as determined by our customer support team. We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our coiled keyboard cables.

  5. Legal Rights: This warranty does not affect any legal rights or remedies you may have under applicable consumer protection laws in your jurisdiction.

  6. Modifications to the Warranty Policy: We reserve the right to modify or update this warranty policy at any time. The most current version will be posted on our website, and the revised policy will be effective immediately upon posting.

Return and Exchange Policy

At King Cables, we take pride in providing high-quality, customizable coiled keyboard cables for mechanical keyboards. Due to the nature of our products, which are meticulously crafted and highly customizable to meet individual preferences, we do not accept returns or exchanges.

  1. Unique and Customized Products: Each cable we produce is unique and specifically customized according to the customer's specifications. This includes choices of color, length, connector types, and other personalized features. As a result, it is not feasible for us to accept returns or exchanges, as the product is tailored to individual requirements.

  2. Quality Assurance: We have stringent quality control measures in place to ensure that our products meet our high standards. We thoroughly inspect each cable before it is shipped to ensure it is free from defects and functions as intended. In the unlikely event that you receive a cable with manufacturing defects or damage during transit, please refer to our Warranty Policy for further assistance.

  3. Warranty Coverage: We offer a 12-month warranty for cables that do not exhibit any visible harm or abuse. If you encounter any issues covered under the warranty, such as functional defects, please reach out to our customer support team. We will evaluate the case and, if applicable, provide a suitable resolution in accordance with our warranty terms.

  4. Clear Communication: We strive to provide accurate product descriptions, specifications, and images on our website to help you make an informed decision before placing an order. If you have any questions or require additional information about our products, customization options, or compatibility, please feel free to reach out to our customer support team. We are here to assist you and ensure you have a satisfactory experience.

  5. Customer Support: Our dedicated customer support team is available to address any inquiries, concerns, or issues you may have. If you need assistance or have questions regarding your order or our products, please contact us through the provided channels. We are committed to providing timely and helpful support to ensure your satisfaction.

Please note that this Return and Exchange Policy is applicable only to the sale of coiled keyboard cables and does not cover any other products or services offered by King Cables.

We appreciate your understanding and cooperation regarding our policy. Our aim is to deliver top-quality, customized products that meet your expectations and enhance your mechanical keyboard experience.

If you have any further questions or require clarification regarding our warranty policy, please contact our customer support team. We are here to assist you.

King Cables,
Ivailo K.