Refund policy
Return, Refund and Exchange Policy
At King Cables, we take pride in providing high-quality, customizable coiled keyboard cables for mechanical keyboards. Due to the nature of our products, which are meticulously crafted and highly customizable to meet individual preferences, we do not accept returns or exchanges.
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Unique and Customized Products: Each cable we produce is unique and specifically customized according to the customer's specifications. This includes choices of color, length, connector types, and other personalized features. As a result, it is not feasible for us to accept returns or exchanges, as the product is tailored to individual requirements. Placed orders can be cancelled only within 12 hours, if we haven't started working on your cable.
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Quality Assurance: We have stringent quality control measures in place to ensure that our products meet our high standards. We thoroughly inspect each cable before it is shipped to ensure it is free from defects and functions as intended. In the unlikely event that you receive a cable with manufacturing defects or damage during transit, please refer to our Warranty Policy for further assistance.
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Warranty Coverage: We offer a 12-month warranty for cables that do not exhibit any visible harm or abuse. If you encounter any issues covered under the warranty, such as functional defects, please reach out to our customer support team. We will evaluate the case and, if applicable, provide a suitable resolution in accordance with our warranty terms.
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Clear Communication: We strive to provide accurate product descriptions, specifications, and images on our website to help you make an informed decision before placing an order. If you have any questions or require additional information about our products, customization options, or compatibility, please feel free to reach out to our customer support team. We are here to assist you and ensure you have a satisfactory experience.
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Customer Support: Our dedicated customer support team is available to address any inquiries, concerns, or issues you may have. If you need assistance or have questions regarding your order or our products, please contact us through the provided channels. We are committed to providing timely and helpful support to ensure your satisfaction.
Please note that this Return and Exchange Policy is applicable only to the sale of coiled keyboard cables and does not cover any other products or services offered by King Cables.
We appreciate your understanding and cooperation regarding our policy. Our aim is to deliver top-quality, customized products that meet your expectations and enhance your mechanical keyboard experience.
If you have any further questions or require clarification regarding our warranty policy, please contact our customer support team. We are here to assist you.
King Cables,
Ivailo K.
credit card company to process and post the refund too.